Shop FAQ About Contact

Conditions of Sale

Terms and Conditions of Use and Sale

Welcome to  We provide access to the website (the “website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website.  By using the website, you signify your agreement to be bound by these conditions.

Product Availability

We will make every reasonable effort to deliver the products you have ordered within fifteen days of the date of your order. If this is not possible, we will notify you and at your option agree a different delivery period or provide a substitute product.  Alternatively, you may cancel your order in which case, if your payment card has been debited, we will refund you the purchase price.

On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorized.

The delivery times given are approximate and delays can sometimes occur.

Prices, GST & Payments

Prices shown on include GST, where and to the extent that GST is required to be applied to the product under Australian GST law.


All online orders received by are processed by PAYPAL to ensure that you enjoy maximum security and peace of mind when making payments online.

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the card holder. Failure to supply correct details may result in your order being delayed until you supply the correct details.

All product prices and delivery charges are shown in AUD. Your payment card company will perform any currency conversion.

Price Increases

Although we update our database on a regular basis, we reserve the right to increase prices without prior notification. Nevertheless, the prices at the time of purchase are final and as stated.

We reserve the right to change prices listed without notice. All orders for products are subject to availability and reserves the right to refuse to supply to any individual or company.

Pricing Errors

Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is canceled and you have already paid for the products you will receive a full refund.


Before placing an order you must be aged 18 years or over.

Order Acceptance and Confirmation

All orders will be accepted and processed unless you receive an email by us informing you the reasons why your order has not been accepted. Apart from that, all orders that go through the website will automatically generate a Transaction ID number, which will be emailed to you along with an order summary.

Occasionally and for various reasons, payments do not go through our secure payment system. However, an order summary might still be sent by email. This is for informational purposes only. No order has been placed and no transaction has been processed unless a valid Transaction ID number is included and payment has been received. reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Multiple Deliveries

Items you order from may sometimes be sent in more than one delivery, even if you’ve requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

Regardless of the number of deliveries you receive, you’ll only be charged the amount that was originally quoted to you at the time you placed your order.


Any stated delivery times are estimates only and the Company shall not be liable for late delivery by reason of any cause beyond the Company’s reasonable control. In such circumstances, the time for delivery shall be extended by such time as is necessary to enable the Company to make delivery and the Customer shall not be entitled to cancel any order of goods arising out of such delay.

Delivery Charges

Delivery charges will be payable where and to the extent a delivery charge is required to be applied to a specific item or order. If we cancel your order a refund will be issued back to your card. For more information on delivery options, times and rates, please visit our Shipping and Returns pages


When ordering goods from for delivery abroad (not in Australia) you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Electronic communications

When you visit or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If any part of these Terms and Conditions of Use & Sale is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These Terms and Conditions of Use & Sale and any contract between us shall be governed by and interpreted in accordance with Australian Law and the New South Wales Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These Terms and Conditions of Use & Sale are in addition to your statutory rights as a consumer which remain unaffected.

The Contract Between Us

After you have confirmed your order we will send an email to you summarizing each order you have placed.

Contracts formed between and users as a result of using this site shall be governed in all respects by Australian Law and all such users hereby submit to the non-exclusive jurisdiction of the New South Wales courts.

No contract will subsist between you and for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of Australia, in its entirety and will be subject to the jurisdiction of the New South Wales courts.

This disclaimer does not affect your statutory rights as a consumer.

Limitation of Liability

We will not be liable to you:
For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.

Seller Liability

The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.

Goods ‘Lost In Transit’

For deliveries to any address within Australia please allow 15 working days from the date of dispatch. If this time elapses and the goods have not arrived, please contact us and we will track your delivery with TNT.

For deliveries to any address outside Australia, please allow 28 working days from the date of dispatch (priority deliveries only). If this time elapses and the goods have not arrived, please contact us and we will track your delivery with TNT.

If a replacement order is required, we will arrange this with you on a case by case basis.


We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact us

Disclaimer and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:

– The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
– All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, “as is” and without warranty of any kind.
– All titles/products are ordered subject to availability and prices quoted are subject to change without notice due to circumstances beyond the control of Should a price change we will contact you by e-mail and ask if you wish to proceed. You will have no obligation to purchase the title(s)/product(s) at the new price quoted.

We reserve the right not to sell to trade customers for re-sale purposes.

Prices advertised online by are valid only when purchasing items from

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Any losses incurred or sustained by users who transmit information by means of e-mail or other Internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.

This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.

Contact us

Can't find what you're looking for?

If you’re looking for any additional testing products that you don’t see here, such as test kits and instrumentation, try our parent company Vendart Diagnostics.

Vendart logo